Frequently Asked Questions
What time is Reception open?
Reception is open daily from 9am to 5pm.
What time is check in?
Check in is from 2pm.
What time is check out?
Check out time is by 10am.
Can I request early check-in or late check-out?
Yes, subject to availability. Additional charges may apply.
Yes, subject to availability. Additional charges may apply.
Is parking available on site?
Yes, on-site parking is available for hotel guests.
Yes, on-site parking is available for hotel guests.
Do the rooms have Wi-Fi?
Yes, guest Wi-Fi is available throughout the property.
Yes, guest Wi-Fi is available throughout the property.
Is housekeeping provided daily?
Yes, daily housekeeping is provided for on request.
Yes, daily housekeeping is provided for on request.
Do you offer corporate events and private functions?
Yes, we host corporate events, private celebrations, and special functions.
Yes, we host corporate events, private celebrations, and special functions.
Is the property accessible?
Accessibility options are available in some areas, and guests with specific needs should contact us in advance.
Accessibility options are available in some areas, and guests with specific needs should contact us in advance.
What is your smoking policy?
Chateau Yering is a non-smoking property in guest rooms and indoor public areas.
Chateau Yering is a non-smoking property in guest rooms and indoor public areas.
Are extra beds or cots available?
Cots or extra bedding may be available on request, subject to room type and availability and additional fee.
Cots or extra bedding may be available on request, subject to room type and availability and additional fee.
Do you offer breakfast in the restaurant or in-room?
Breakfast is served in the designated dining area – Sweetwater Cafe.
Breakfast is served in the designated dining area – Sweetwater Cafe.
Can you cater for allergies and dietary requirements?
Yes, we can cater for many dietary needs with advance notice.
Yes, we can cater for many dietary needs with advance notice.
Is there EV charging available?
No EV charging availability at this time.
No EV charging availability at this time.
Can I store luggage before check-in or after check-out?
Yes, luggage storage is available for guests.
Yes, luggage storage is available for guests.
What identification is required at check-in?
A valid form of photo identification is required at check-in.
A valid form of photo identification is required at check-in.
What happens if I arrive after reception hours?
Late arrivals can usually be arranged in advance, so please contact us before your arrival time.
Late arrivals can usually be arranged in advance, so please contact us before your arrival time.
What time is breakfast served till?
Breakfast is served in Sweetwater Cafe daily from 7:30am to 10am. Sweetwater Cafe is open to both in house and public guests.
Is dinner offered onsite?
Eleanore’s Restaurant is currently closed. Private dining options are available for groups of 20+.
