Frequently Asked Questions
General Information
What time is Reception open?
Reception is open daily from 9am to 5pm.
What time is check in?
Check in is from 2pm.
What time is check out?
Check out time is by 10am.
Can I request early check-in or late check-out?
Yes, subject to availability. Additional charges may apply.
Yes, subject to availability. Additional charges may apply.
Is parking available on site?
Yes, on-site parking is available for hotel guests.
Yes, on-site parking is available for hotel guests.
Do the rooms have Wi-Fi?
Yes, guest Wi-Fi is available throughout the property.
Yes, guest Wi-Fi is available throughout the property.
Is housekeeping provided daily?
Yes, daily housekeeping is provided for on request.
Yes, daily housekeeping is provided for on request.
Do you offer corporate events and private functions?
Yes, we host corporate events, private celebrations, and special functions.
Yes, we host corporate events, private celebrations, and special functions.
Is the property accessible?
Accessibility options are available in some areas, and guests with specific needs should contact us in advance.
Accessibility options are available in some areas, and guests with specific needs should contact us in advance.
What is your smoking policy?
Chateau Yering is a non-smoking property in guest rooms and indoor public areas.
Chateau Yering is a non-smoking property in guest rooms and indoor public areas.
Is there EV charging available?
No EV charging availability at this time.
No EV charging availability at this time.
Can I store luggage before check-in or after check-out?
Yes, luggage storage is available for guests.
Yes, luggage storage is available for guests.
What identification is required at check-in?
A valid form of photo identification is required at check-in.
A valid form of photo identification is required at check-in.
What happens if I arrive after reception hours?
Late arrivals can usually be arranged in advance, so please contact us before your arrival time.
Late arrivals can usually be arranged in advance, so please contact us before your arrival time.
Dining Information
Do you offer breakfast in the restaurant or in-room?
Breakfast is served in the designated dining area – Sweetwater Cafe.
Breakfast is served in the designated dining area – Sweetwater Cafe.
Can you cater for allergies and dietary requirements?
Yes, we can cater for many dietary needs with advance notice.
Yes, we can cater for many dietary needs with advance notice.
What time is breakfast served till?
Breakfast is served in Sweetwater Cafe daily from 7:30am to 10am. Sweetwater Cafe is open to both in house and public guests.
Is dinner offered onsite?
Eleanore’s Restaurant is currently closed. Private dining options are available for groups of 20+.
Additional Guests, Children, Cots & Rollaway Beds
Can we have an extra person stay in our room?
Additional guests can only be accommodated in selected room types and within the room’s occupancy limits. If an additional guest requires their own bed, a rollaway bed may be required and is subject to availability.
Additional guests can only be accommodated in selected room types and within the room’s occupancy limits. If an additional guest requires their own bed, a rollaway bed may be required and is subject to availability.
Can my child stay in the room with us?
Yes. Children under 12 years of age may share an existing bed with their parents for $15 per child, per night, subject to the room’s occupancy limits.
Yes. Children under 12 years of age may share an existing bed with their parents for $15 per child, per night, subject to the room’s occupancy limits.
Is there a charge for children?
Children under 12 years sharing existing bedding: $15 per child, per night.
Children over 12 years: A rollaway bed is required where available and is charged at $99 per night.
Children under 12 years sharing existing bedding: $15 per child, per night.
Children over 12 years: A rollaway bed is required where available and is charged at $99 per night.
Can a child sleep on the couch?
No. For safety and comfort reasons, guests are not permitted to sleep on couches under any circumstances.
No. For safety and comfort reasons, guests are not permitted to sleep on couches under any circumstances.
What if my child is over 12 years old?
Children over 12 years of age cannot be accommodated as “child sharing.” A rollaway bed must be booked in an approved room type, subject to availability.
Children over 12 years of age cannot be accommodated as “child sharing.” A rollaway bed must be booked in an approved room type, subject to availability.
Can adults use a rollaway bed?
Yes. Rollaway beds can accommodate one additional adult or child and are charged at $99 per night.
Yes. Rollaway beds can accommodate one additional adult or child and are charged at $99 per night.
How much does a rollaway bed cost?
Rollaway beds are $99 per night and must be requested at least 24 hours prior to arrival.
Rollaway beds are $99 per night and must be requested at least 24 hours prior to arrival.
Are rollaway beds available in all rooms?
No. Rollaway beds are only available in selected Yarra Suites and designated Melba Suites.
No. Rollaway beds are only available in selected Yarra Suites and designated Melba Suites.
Can I request a cot for my baby?
Yes. Cots are available for $15 per night, subject to availability.
Please note:
Yes. Cots are available for $15 per night, subject to availability.
Please note:
- Blankets are not provided.
- Advance booking is recommended.
How many people can stay in a room?
As a general guide:
As a general guide:
- Maximum 2 adults per room.
- Children may be accommodated subject to room type, bedding configuration and occupancy limits.
- Rooms approved for rollaway beds may accommodate one additional guest using a rollaway.
Can two children share a rollaway bed?
No. A rollaway bed can accommodate a maximum of one guest only.
No. A rollaway bed can accommodate a maximum of one guest only.
Can I add a rollaway bed on arrival?
Rollaway beds must be requested a minimum of 24 hours before arrival and are subject to availability. We recommend arranging this at the time of booking.
Rollaway beds must be requested a minimum of 24 hours before arrival and are subject to availability. We recommend arranging this at the time of booking.
Can beds be split into twin beds?
Stable Suites: Beds cannot be split.
Yering Suites: Beds cannot be split.
Please advise our team of your bedding requirements at the time of booking.
Stable Suites: Beds cannot be split.
Yering Suites: Beds cannot be split.
Please advise our team of your bedding requirements at the time of booking.
Do you have accessible rooms?
Yes. We have two Melba Suites that feature accessible bathrooms, subject to availability. Advance booking is recommended.
Yes. We have two Melba Suites that feature accessible bathrooms, subject to availability. Advance booking is recommended.
